• About us
• Products
• References
• Support
• Publications (german)
• Contact

Sagen Sie uns
   Ihre Meinung...

Feedback form

Reaction period

1. What is your view on the time it took for one of our staff to get back to you after you placed a service call with DEKOM? Very fast Fast Sufficient Slow Very slow

Availability of hotline

2. What is your view on the availability of our service team? Very good Good Sufficient Bad Not available

Repair time

3. What is your view on the time we took for repairs? Very good Good Sufficient Slow Very slow

Qualification of technician

4. What was your impression of the competence of the service technician who attended to the fault? Very good Good Sufficient Bad Very bad

Punctuality

5. Did the technician keep the agreed appointments? Yes No

Friendliness

6. What is your view on how friendly our service technician was? Very friendly Friendly Neutral Not friendly Arrogant

Comprehensibility

7. Was our technician able to clearly explain the fault and what he did to rectify it? Yes No

Verification of rectification of fault

8. Did the technician give you a written verification detailing which measures were necessary to rectify the fault? Yes No

Briefing by technician

9. How do you rate the briefing given by the technician after the repair (also as regards the avoidance of future faults)? Very good Good Sufficient Sufficient Bad Did not happen

Information on maintenance intervals

10. Were you informed of the recommended maintenance intervals? Yes No

Ihre Daten

Name

Company / Institute

E-mail

Commentary

DEKOM Engineering - ein Hamburger Unternehmen
Wir sind stolz darauf, seit Jahren junge Leute auszubilden und sind einer der Hauptsponsoren des St. Pauli Museums.

© 1997-2012 DEKOM Engineering GmbH · Hoheluftchaussee 108 · 20253 Hamburg · Tel. +49 (0)40 / 73 44 22 - 200 · Fax +49 (0)40 / 73 44 22 - 299 · Impressum